Cancellation & Refunds Policy

1. Cancellation Policy

1.1 Orders can be cancelled within 2 hours of placing the order, provided they have not yet been processed or shipped.

1.2 Once an order has been packed or dispatched, it is no longer eligible for cancellation.

1.3 To request a cancellation, please email us at inneralchemyfoods@gmail.com with your order number and reason for cancellation.

1.4 We will review your request and confirm the cancellation if it falls within our policy guidelines.

1.5 Cancellation requests are typically processed within 24-48 hours of receipt during business days.

1.6 For international orders, additional processing time may be required due to time zone differences.

1.7 Requests received during weekends or holidays will be processed on the next business day.

1.8 For bulk orders (over ₹50,000), please contact our customer service team directly for cancellation requests.

2. Refund Policy

2.1 Refunds are applicable only for:

Orders cancelled within the permitted time frame.
Exceptional cases approved by our team (such as shipping errors or damaged items covered under our return policy).

2.2 Approved refunds will be processed back to your original payment method.

2.3 Please allow 7-10 business days for the refund to reflect in your account.

2.4 If you do not receive your refund within this period, please contact us at inneralchemyfoods@gmail.com for assistance.

2.5 For online payments, refunds will be processed through the same payment method used for the purchase. Processing times may vary depending on your payment provider and bank.

2.6 Please note that payment gateway processing fees are non-refundable.

2.7 GST and other applicable taxes will be refunded along with the product cost in case of eligible refunds.